Laptop Parts, Smartphones and Tabs in Pakistan. Buy from AlazizOnline
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Return & Refund Policy

 

(Updated On: 7th Mar 2016)

Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, Alazizonline.com will accept qualified and conforming products for exchange or refund within 7 DAYS of the original delivery date.

General Guidelines

To qualify for return all products require email copy of Purchase Invoice AND Courier Delivery Receipt prior to being returned, the product must be in the same condition as when sold, and in the original packaging as provided by the manufacturer (or Alazizonline.com packing). All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer's original packaging. All Alazizonline.com seals/codes (stickers) on the products must be intact and torn or misplaced seals/codes will disqualify the returns. Products missing Alazizonline.com codes are NOT returnable and will be rejected or subject to a restocking fee at Alazizonline.com's sole discretion.  

All returns will be inspected and products found to be non-conforming will be rejected or subject to a restocking fee at Alazizonline.com's sole discretion.

Manufacturer and Supplier Restrictions

Some manufacturers have implemented returns restrictions that prevent Alazizonline.com from being able to accept returns or offer exchanges, replacements or credits on their products for any reason. Please ask from our representative if your desired product on our website qualifies and return are applicable or not. Support as well as exchanges or replacements for products with manufacturer or supplier restrictions, including within the first 7 DAYS of ownership, must be handled directly with the product manufacturer or supplier. You can find the manufacturer or suppliers contact information in your product manual, in the item listing, on the manufacturer's website or through our phone representative. 

Consumables

Consumables (toner cartridges, ink cartridges, blank media, projector bulbs, etc) are NOT returnable for any reason once their packaging or outer wrapping has been opened. Support and replacement for these products is available exclusively through the respective manufacturer or supplier, if any. Please make sure you verify all specifications and compatibility before purchasing. 

Software and Multimedia 

Software, video games, DVD's, and similar items are not returnable once their packaging or outer wrapping has been opened. 

Regarding Bundles

Items purchased within a bundle are held within the return guidelines for the individual item as specified in the individual item's listing and in these terms. 

Non-qualified returns and Restocking charges

Non-qualified and non-conforming returns are not included in Alazizonline.com return policy and, if returned, will be rejected or subject to a restocking fee of up to 25% at Alazizonline.com's sole discretion. 

Return Procedure

All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. If a non-conforming product is accepted for return Alazizonline.com reserves the right to charge a restocking fee up to 25% at Alazizonline.com's sole discretion. Return processing may take up to 7 to 10 business days from the time your product is received. 

Inspection Criteria

  • Products must be in the original manufacturers packaging, and shipped securely.
  • Products must be complete with any standard certification labels (UL listing, capacity, brand name, Alazizonline.com seals/codes) originally placed and not tampered with.
  • Product serial number, or any similar identification numbers, must match the serial number on the package or invoice (Alazizonline.com maintains serial number tracking on some products).
  • Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.
  • Products so labeled with a security seal, must have the seal intact and not tampered with.

Email copy of Purchase Invoice & Courier Delivery Receipts 

Returns will not be accepted without a valid email copy of Purchase Invoice and Courier Delivery Receipt. Unless otherwise specified in the item listing on our website or in our Return policy, you may request a Purchase Invoice within 7 days of the original purchase date. Any return we receive without a valid Purchase Invoice and Courier Delivery Receipt will be documented and rejected or subject to a restocking charge at Alazizonline.com's sole discretion. 

Refund

  • You can cancel any order or part thereof prior to shipping without any penalties or fees. After shipping, we consider case to case bases
  • A refund will be issued within 1 week of order cancellation
  • Customer must research manufacturer’s specifications before making a decision to purchase
  • We take no responsibility for any compatibility issues of the hardware or software purchased from us
  • For incorrectly ordered products, refund or exchange is possible, conditional to the availability of exchanged product, also shipping charges will be borne by the customer

Warranty

  • All New Laptops comes with International or Local Manufacturer Warranty for about 12 months
  • For Used Systems, Laptops and Accessories, the Warranty terms vary depending on the product. Please ask our representative for Warranty details before placing an order for such products
  • For Laptop Batteries, the Warranty terms follow the procedure defined above in the Inpection Criteria. At some places "Original" term is used for A+ Copy batteries, which does not refer that these are manufactured by Original Manufacturer. Further all batteries come with high quality Chinese cells inside. The difference in quality and performance with other vendors is significant but Alazizonline.com does not guarantee that A+ Copy batteries always outperform to other vendors.
  • After the expiration of Warranty period no claim for Warranty will be entertained. Any replacement or repair claims comes afterwards will be charged accordingly
  • Laptop Parts that come with 10 Days Checking Warranty are subject to return and refund if the delivered part is faulty, does not fit/fix properly into the laptop, is not the same as ordered or does not perform as per minimum satisfactory level. In all such cases Alazizonline.com will first listen the complaint from customer and try to solve the issue if possible
  • In case of no resolution Alazizonline.com will take return and refund the purchase, provided there are not marks of extensive usage, mishandling or damages appear on the product. After the Inspection as stated above, the refund will be issued

Return Shipping

For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Alazizonline.com shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, Alazizonline.com may reimburse shipping charges related to the return or exchange of defective products, if applicable. 

IMPORTANT NOTE:

In the event that the product you are returning does NOT meet the requirements described above, we will photograph the merchandise and packaging, and prepare a detail summary of our findings as to why the return was denied, the product(s) will be deemed not eligible for return and will be returned to you. If Alazizonline.com, at sole discretion, decides to accept a non-qualified item for return, a restocking fee of up to 25% will be assessed. 

 

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"Good service satisfied with the product!!! I will order next time as well"
Sardar Farrukh - islamabad


"very good people and with best products with good result.i can trust on them.i also invite the people to purchase frol al aziz online with trust."
saif moon - chishtian


"The order was satisfactory but its cost was little high as compared to the market . And it dont seems like an orginal Otherwise it is good."
My Info -


"Excellent service. Today received my dell inspiron mini keyboard within 24h"
Mazhar Hussain - Jalalpur Jattan, Gujrat


"i got dell 630 latitude from your shop.it was my first online experience and got my laptop at home without any effort.Your technical staff is quite competent and very responsive.Your customer service and dedication to your customers is superb. So many shops now have poor customer service, it is great to find a company that cares and does the right thing.Thanks once again. I am impressed not only with the rapid response but with the quality of the Laptop."
Attique ur Rehman - Peshawer


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Nida - Rawalpindi


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Sher Shah - Gilgit


"i am a happy customer of your company. why not add some mobile parts too, like batteries, we are facing problems in finding good quality Mobile phone batteries. you are in hafeez center, it is easy to get connect with good supplier of Mobile Parts and accessories. Thanks"
M Naveed -


"Excellent experience with Al-aziz Online, delivery has only taken only 02 days (from lahore to Lower Dir) and I was expecting to receive the order shipment averaging in 5 days."
Mohib ur rahman - Dir lower


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Atif Altaf - TOBA TEK SINGH


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ISHTIAQ AHMEX - KOTLI AZAD KASHMIR


"thankyou. good service"
M Sadiq -


"Thank You for the shipment , i got it , installed it and found satisfactory , and regards."
Kashif Asrar - Chakwal


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Wajahat - D.I.Khan


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Abdul Rehman - Rawalpindi


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Muhammad Ayoub - Panjgoor


"Delivered exactly after 1 day. That is really impressive service. Product is fine. The cells of the battery should be Taiwan made, as China made cells have less lifetime."
Hashim -


"Got a Dell Inspiron keyboard from them, really amazed by their quick service & quality of the product. More importantly I got the keyboard at a very good price. In short, ill highly recommend them"
Aamer Khawaja - Karachi


"Product is received in good condition and working satisfactorily. However, Courior Service is very lazy to deliver the product. The item dispatched from Lahore on 8 Apr and reach at Rawalpindi on 9th April but delivered to me on 11 apr after complaining to the Company."
Farid Anjum - Rawalpindi


"I have used the service first time. I am completely satisfied with the product, price & delivery. It was a great experience. I will use this service again and again. Thanks Al Aziz Online team."
Anjum Bashir - Karachi


"This was my first experience with alazizonline and I'm very satisfied."
Hunaid Haroon - Karachi


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M.Mohsin - Sadiqabad


""I had a great experience with Al Azizonline .Main ney Laptop battery buy ki, joki k mjy 3din my milk. I like this service. This was my first online shopping. Thank alazizonline.comcom"
syed usman - swabi kpk


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Javed Hajana - Dera Ghazi Khan


"Your service and product superb am seticfied with your product or company especialy safe packing of product Thankxx Alaziz"
Ahmed Sami - karachi


"This was the first time it was experienced and it was Satisfactory."
Nadeem Ahmed - Korangi


"Excellent experience and customer service. Highly recommended"
Farhan - Lahore


"i ordered a hp battery my order was processed and within a day or two it was delivered . i am very much satisfied with the battery its working perfectly and has good timing i recomend this site and will try more products from them for sure thumbs up"
aimen - karachi


""Good And Excellent Service Thanks""
saleemullah Mahar - shikarpur sindh


"i like your services.but sir your cost is high as compare to local market."
shahbaz ul haq - chishtian


"I have purchased Dell Studio laptop panels from them. Very fast delivery and product quality was very good. Customer support was also excellent. Great experience."
Nasir Mehmood - Lahore


"Very good service !!"
ZUBAIR HALEEM - Gujranwala


"Received my HP G6 Fan :) . Best Service as usual . You guys are really doing a great job . :)"
Moazzam Khalid - Sialkot


"I got the product the very next day through courier in good condition - The follow up from the team after ordering online and getting it was nice and gentle."
Umair - Karachi


"Thank you! Absolutely satisfied from my purchases. :)"
Zartash Haider - Peshawar


"Great experience buying an acer keyboard from alaziz online. Customer services are excellent. Follow up and product updates are excellent. Product was exactly like mentioned. Excellent quality. I am totally satisfied by shopping from your website. I hope all companies aquire same standard as yours.... Thanks"
zumran khilji -


"I have received my parcel today and the desired product is in a good shape and the performance is good as well. I would like to mark excellent about the product and also for the alazizonline representatives."
Tabish Ur Rehman k Khattak - Islamabad


"Received the order parts without bothering and fast delivery. Thanks"
Furqan - Swabi


"My experience of buying a laptop battery was in short amazing. I havent come across anyother pakistani site who contacts thats frequently in a proper way just for the sake of tracking a shipment. The order placement was hassle free and effortless. The product reached exactly on time and exactly as it was described on the phone and website. The packaging was surprisingly nice and shock proof. The product was an inspiron 1545 battery made from Korean cells. Above all I m thankful for not labelling"
Dr. Umar - Mianwali


"Hey Guys!..I recieved ur product keyboard of Acer Aspire 5742 today...You guys Rock!...Product is in tremendous shape and working properly...Im really impressed..and this also retain my online shopping in pakistan as well..i will buy more and more products thru you...Thank you very much for being so Good and Kind..Thanx alot."
Shahzad Haider - Islamabad


"Great service, keeps in touch until the product is delivered, flexible with requests, and most of all, reliable. Got my order with requested items as I expected. Thank You :)"
Bilal Ahmad - Karachi


"This was my first experience with alazizonline and I'm very satisfied.Thanx"
Usman Abbasi - Abbottabad(KPK)


"-Great service quality -Decent quality products -Reasonable prices :)"
Moazzam khalid - Sialkot


"I am absolutely delighted with the service, got a wrong battery at the first time but Mr.Faisal coordinated very well and replaced my battery in no time. The best thing is availability on phone and response. I will Inshallah continue shopping from Al Aziz online in future. regards Farooq"
Syed Farooq Hussain - Islamabad


"The battery delivered to me was same as described by the website.. It is not genuine but close to genuine.. overall rating is GOOD.. Thanks.."
waqas - khanpur


"Dear Alazizonline, I am hereby expressing my deepest gratitude as I have received my shipment. ( hp battery ) I have checked it and its working perfectly alright. Allhamdolillah. Thanks for providing this wonderful service. Thanks once again. Shahzeb ( ur new customer)"
Shahzeb Naeem - Chenab Nagar


"good service."
waleed ahsan - shorkot


"I ordered two batteries which I got very next day and I am using without any trouble. Alaziz is offering very nice services"
Jawwad - Gujranwala


"It was good experience with online shopping. Thanks."
Abid Munawar - Peshawar


"I ordered a cpanel for Dell Latitude E6400. The order was shipped promptly. I was happy to see that it was packed properly and arrived in good condition. I have installed it in my laptop and it is working fine."
Muhammad Saqib Ilyas - Mianwali


"It was my first online shopping experince with Alaziz online.I found it very good,reliable and 'on time' service.I have bought x 54c asus keyboard, its fine and working. The customers dealing service is also good and satisfactory.Until delivery,Alaziz will guide and take care of you. Keep it up!"
Asim khattak - karak KPK


"GOOD WORKING ALAZIZ ONLINE"
ARIF IQBAL KHAN - MIANWALI


"The services were awesome, and the order that I got was truly above the mark of my expectations."
Hassam Patoli - Hyderabad


"Product was delivered on-time as promised and packed satisfactorily. It fits my laptop and is giving perfect performance as desired. Overall Iam now your happy customer and would consider your service first for my future needs. Good job all of your team..!!"
Syed Majid Nizami - Wah Cantt


"Product of any company speaks alot about its compay and dealer. i have bought dell battery and charger from Al aziz online and found these products in good condition and in good working. Charger is best one. may God encourage the dealer in introducing even better products in future."
Zahid Azam - Kamoke


"Excellant service.delivery well in time.Product received as described.Thanks a lot Alazizonline.com"
ISHTIAQ AHMED - KOTLI AZAD KASHMIR


"Dell Inspiron N5010 9 Cell Battery."
hafiz kakar - Quetta


"Excellent experience with Al-aziz Online, one thing for sure that the delivery has only taken only 02 days (from lahore to rawalpindi) and I was expecting to receive the order shipment averaging in 3-7 days. Highly recommended."
Mohsin Zia Malik - Experts


"Best after sale service. Give me replacement of battry even warranty expired with out any hazel. Excellent correspondence and delivery time. Would love to do more business with Alaziz."
Dr. Zulqurnain Ali - Air University Islamabad


"Since long I was looking for my 02 Samsung laptop's charge but no hope. finally one friend recommend to test Alazizonline, and it is perfectly works. it took 3 to 4 days. my trust and best wishes for future of Alaziz to serve in Pakistan. Regards IQBAL"
IQBAL JAWED - Sukkur, Sindh


"Excellent..."
Ghulam Mohammad - Ghotki, Sindh


"1. Excellent service. 2. Prompt delivery. 3. Excellent follow-through. 4. Safe and protective packaging. 5. Product in full working order."
Shahzad Hasan - Karachi


"Very quick service"
Nasir - Lahore


"great service guys keep it up"
Abdul Rehman - Gujranwala


"What a service! delivered on time. CPU fan is working great. Thanks Guys. but a little but pricey than local market."
Arsalan Ahmad Khan - Peshawar


"Best serives in the pakistan"
M Shameel Beg - islamabad(CAA PAKISTAN)


"Main ney Laptop battery buy ki, Alaziz ki bahut he quick service hay, buy kerney k 2sre den he muje matloba item mil gia, aur yeh bahut he nice hain. So thanks Alaziz."
Muhammad Ilyas - Jauharabad (Khushab)


"Your service is very satisfactory.....infact extraordinary.. You take care of your customers...one thing I would like to mention that your prices are little bit more...."
Nouman Mehmood - Haripur


"Good experience. Thanks!"
Zaigham - Faisalabad


"Thanks Got my order in excellent condition"
Saud Shah - Hyderabad


"I received the battery that i ordered. the experience was good and i was always up to date with the status of mu purchase. i really appreciate the services that you are providing."
Usman - Lahore


"Nice Staff And Good Support"
haseeb - Multan


"Thnx.i recieved my order."
matee ur rehman - talagang


"Very supportive guys and quick service. Thank you guys!!!"
Jazib Javed - Gujranwala


"I'm quite happy with the service and product. Delivery was also very fast.. Keep it up and bring more products specially Laptops' Parts."
Ahsan Jamal - Chakwal


"Highly cooperative staff and fast delivery. No hurdeks to buy products. Also satisfied with battery and price. Keep it up"
Dr. Zulqurnain Ali - Islamabad


"I received the shipment against my order that was well packaged and working fine"
Ahad Nazir - Islamabad


"Your accessories are no doubt having good quality & services as well but the thing which does matter to us(Customers) is Price...Your prices are little bit high comparatively...Your need to be improve in that matter also.Thanks"
Naeem Chaudhary - Lahore- Punjab


"Masha Allah Very Very Nice Service, Really very impressed and happy to get service."
Shafait Hussain -


"Your service and products are superab I am satisfied with your company THANKS ALAZIZ"
Muhammad Usman - Attock


"Excellent range of products, accessories and laptop parts. On-time delivery and very quick response on placement of orders. Nice experience shopping with Alazizonline"
Muhammad Ishtiaq - Hyderabad


"The service you provided is satisfactory with all respects that dealing, delivery period etc. I hope your services will remain unchanged in future. I wish to keep on purchasing with you. With good wishes for all of you and for your business."
SAQIB MAJEED - HEAVY ELECTRICAL COMPLEX , HAT


"Salam, I have received my order in prime condition. Have installed the accessories in my laptop. Al-humdullah works fine. Thank you very much for the trust worthy, responsive, responsible and passionate business transaction.👍 Wishing for your success in future. 😏 Your happy customer; Samar Khan. 😊"
SamarKhan - Peshawar


"Order received in a timely manner. The condition was excellent and the packaging was excellent, too."
Muhammad Saqib Ilyas - Namal College, Mianwali


"I'm very happy, Today i receive my Sony vgp bps24 laptop battery and its good working, and excellent staff for dealing and contacting with true talking method. its realy 2 good suite for laptop parts and tabs in our Pakistan... Specially thanks to FAISAL for very helpful and compromise."
Ali Hassan - Quetta


"I have wonderful experience of purchasing with Alaziz Online. Best Quality Product with awesome service. I had delay of 4 days from courier site due to Unprofessional behavior of courier company but these guys were in touch with me on daily basis and updates me status regarding my courier. I appreciate their efforts. Thanks Guys."
Jazib Javed - Gujranwala


"Awesome Service. They were very responsive throughout the process. I'll definitely buy again from this site. Thank You. Keep it up!"
Usama - Guddu, Kashmore


"Just ordered a Battery last Friday and was so surprised to have the same delivered the very next day. This was my first time doing online shopping and first time doing so with Alaziz Online. I get an E-mail informing of the delivery and request for feed back but did not do it till I checked the Battery. I also received a call on the same. I am writing this feed back only after I have checked the battery and it is giving me a very good time so far. Good work to all at Alaziz Online."
Shareef Shaikh - Islamabad


"product are very good but little expensive"
muhammad ilyas - sawabi


"Ordered battery for my Lenovo W500. Battery was delivered within 24 hours in a very good and secure packing. I charged the battery to full while keeping the laptop off. After switching on, I checked the battery properties and it showed 2 charge cycles which meant battery was new and fully compatible with the laptop. Excellent service. Very happy so far. Thank you ☺"
Faraz Jehangir - Lahore


"Panel I recieved was good but it was not orignal"
Devdat kumar - Islamabad


"i am fully satisfied with product, order and delivery processes.Great service ..fast delivery ...its my second experience...but i m happy ...using this product its work good.."
Sameea Naveed - Rahim yar khan


"The laptop hinges fitted perfectly no issues...."
Aamir M. Khan - Karachi


"Good service satisfied with the product excellent staff for dealing and contacting with true talking method."
malak shoaib - kohat. kpk


"I buy laptop battery and got it very soon on the next day after booking order. AlAziz's are working well. Thanks AlAziz"
Muhammas Ilyas - Jauharabad


"I just recieved my pakage containing sony vio display cable quaility of product was super fine delivery was very fast..... thanks alaziz"
Ubaid Arif - Taxila


"I found best exp with your compny cause quick responded and delivered same ome that i needed. Thanks"
M Asif - Karachi


"I had a very good experience with Al Aziz Online. Laptop Keyboard that I ordered was perfect. Representative behavior of Al Aziz Online was supportive. And the delivery was very fast."
Muhammad Farhan - Karachi


"Good service . quick and Reliable"
syed faraz - karachi


"Nice quality. Working fine."
Yasir - Islamabad


"I buyed battery and charger and help from staff regarding delivery of product was great.I am satisfied with the product i recieved."
Muhammad Kashif - Bhakkar


"I m satisfied with the services!"
Ayaz Anjum - Lahore


"I have used the service first time and surprised on so fast delivery. I received my product next day before noon after placing the order. However, I am shy about the price of keyboard as compare to quality. Overall, dealing was best, delivery time was minimum possible. "Shabash" to all concerned people."
Khalid Pervez - Wah Cantt


"Its a nice experience to buy products from al aziz.. cash on delivery is prompt"
Tahir Cheema - lahore


"i bought hinges and display cabel of dv6 ... im satisfied totally .. i prefer this site to buy other products :)"
zain - rawalpindi


"I received my A32-F82 battery within two days. Awesome service and great experience. keep it up. :)"
Rizwana Habib - multan


"Thanks. it was a good experience. I hope to come back to you whenever there is need."
khurram.badar.alam - Islamabad


"I am using HP 1000 It is So satisfied for user specially Developer 1 things are required that keyboard led."
Muhammad Amir Ghafoor - Rahim Yar Khan


"Nice Service."
RAFI - Jhang


"Highly professional, service, the call center should improve but very nice customer service, i am satisfied with availability of quality product, the reliability, price and delivery of the product. Thank you Al Azizi Team."
Maroof - Hyderabad


"Delivery method is great and quick plus good customer service but the quality of product it self is not great, i needed a replacement keyboard for laptop ,it will do for now but I'll have to find another coz the build quality of the keyboard is ....crappy kinda cheap plastic."
Bilal Ahmad -


"I would strongly recommend alazizonline. They provides superior quality products such as laptop parts and batteries. Not only is the service commendable but also the prices and the after sale service is unprecedented. Thank you!"
Miss Laiba - DHA


"yes i have purchased battery for my laptop fujitsu ah531 and its working fine, thanks alaziz online :)"
bilal munsif - abbottabad


"Good And Excellent Service Thanks"
Muhammad Naveed - Sadiq Abad


"This was my first experience with alazizonline and I'm very satisfied. Product was fine, and support from the customer's service is excellent. I got my parcel within 24 hrs."
qaiser - Islamabad