Laptop Parts, Laptop Accessories in Pakistan. Buy from AlazizOnline
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Return & Refund Policy

 

(Updated On: 7th Mar 2016)

Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, Alazizonline.com will accept qualified and conforming products for exchange or refund within 7 DAYS of the original delivery date.

General Guidelines

To qualify for return all products require email copy of Purchase Invoice AND Courier Delivery Receipt prior to being returned, the product must be in the same condition as when sold, and in the original packaging as provided by the manufacturer (or Alazizonline.com packing). All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer's original packaging. All Alazizonline.com seals/codes (stickers) on the products must be intact and torn or misplaced seals/codes will disqualify the returns. Products missing Alazizonline.com codes are NOT returnable and will be rejected or subject to a restocking fee at Alazizonline.com's sole discretion.  

All returns will be inspected and products found to be non-conforming will be rejected or subject to a restocking fee at Alazizonline.com's sole discretion.

Manufacturer and Supplier Restrictions

Some manufacturers have implemented returns restrictions that prevent Alazizonline.com from being able to accept returns or offer exchanges, replacements or credits on their products for any reason. Please ask from our representative if your desired product on our website qualifies and return are applicable or not. Support as well as exchanges or replacements for products with manufacturer or supplier restrictions, including within the first 7 DAYS of ownership, must be handled directly with the product manufacturer or supplier. You can find the manufacturer or suppliers contact information in your product manual, in the item listing, on the manufacturer's website or through our phone representative. 

Consumables

Consumables (toner cartridges, ink cartridges, blank media, projector bulbs, etc) are NOT returnable for any reason once their packaging or outer wrapping has been opened. Support and replacement for these products is available exclusively through the respective manufacturer or supplier, if any. Please make sure you verify all specifications and compatibility before purchasing. 

Software and Multimedia 

Software, video games, DVD's, and similar items are not returnable once their packaging or outer wrapping has been opened. 

Regarding Bundles

Items purchased within a bundle are held within the return guidelines for the individual item as specified in the individual item's listing and in these terms. 

Non-qualified returns and Restocking charges

Non-qualified and non-conforming returns are not included in Alazizonline.com return policy and, if returned, will be rejected or subject to a restocking fee of up to 25% at Alazizonline.com's sole discretion. 

Return Procedure

All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. If a non-conforming product is accepted for return Alazizonline.com reserves the right to charge a restocking fee up to 25% at Alazizonline.com's sole discretion. Return processing may take up to 7 to 10 business days from the time your product is received. 

Inspection Criteria

  • Products must be in the original manufacturers packaging, and shipped securely.
  • Products must be complete with any standard certification labels (UL listing, capacity, brand name, Alazizonline.com seals/codes) originally placed and not tampered with.
  • Product serial number, or any similar identification numbers, must match the serial number on the package or invoice (Alazizonline.com maintains serial number tracking on some products).
  • Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.
  • Products so labeled with a security seal, must have the seal intact and not tampered with.

Email copy of Purchase Invoice & Courier Delivery Receipts 

Returns will not be accepted without a valid email copy of Purchase Invoice and Courier Delivery Receipt. Unless otherwise specified in the item listing on our website or in our Return policy, you may request a Purchase Invoice within 7 days of the original purchase date. Any return we receive without a valid Purchase Invoice and Courier Delivery Receipt will be documented and rejected or subject to a restocking charge at Alazizonline.com's sole discretion. 

Refund

  • You can cancel any order or part thereof prior to shipping without any penalties or fees. After shipping, we consider case to case bases
  • A refund will be issued within 1 week of order cancellation
  • Customer must research manufacturer’s specifications before making a decision to purchase
  • We take no responsibility for any compatibility issues of the hardware or software purchased from us
  • For incorrectly ordered products, refund or exchange is possible, conditional to the availability of exchanged product, also shipping charges will be borne by the customer

Warranty

  • All New Laptops comes with International or Local Manufacturer Warranty for about 12 months
  • For Used Systems, Laptops and Accessories, the Warranty terms vary depending on the product. Please ask our representative for Warranty details before placing an order for such products
  • For Laptop Batteries, the Warranty terms follow the procedure defined above in the Inpection Criteria. At some places "Original" term is used for A+ Copy batteries, which does not refer that these are manufactured by Original Manufacturer. Further all batteries come with high quality Chinese cells inside. The difference in quality and performance with other vendors is significant but Alazizonline.com does not guarantee that A+ Copy batteries always outperform to other vendors.
  • After the expiration of Warranty period no claim for Warranty will be entertained. Any replacement or repair claims comes afterwards will be charged accordingly
  • Laptop Parts that come with 10 Days Checking Warranty are subject to return and refund if the delivered part is faulty, does not fit/fix properly into the laptop, is not the same as ordered or does not perform as per minimum satisfactory level. In all such cases Alazizonline.com will first listen the complaint from customer and try to solve the issue if possible
  • In case of no resolution Alazizonline.com will take return and refund the purchase, provided there are not marks of extensive usage, mishandling or damages appear on the product. After the Inspection as stated above, the refund will be issued

Return Shipping

For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Alazizonline.com shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, Alazizonline.com may reimburse shipping charges related to the return or exchange of defective products, if applicable. 

IMPORTANT NOTE:

In the event that the product you are returning does NOT meet the requirements described above, we will photograph the merchandise and packaging, and prepare a detail summary of our findings as to why the return was denied, the product(s) will be deemed not eligible for return and will be returned to you. If Alazizonline.com, at sole discretion, decides to accept a non-qualified item for return, a restocking fee of up to 25% will be assessed. 

 

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ARIF IQBAL KHAN - MIANWALI


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ahsan nizam - dadu sindh


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haseeb - Multan


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Ahmar niazi - Civil secretariat lahore


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Umar - Matrix computers bannu


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Muhammad Maroof -


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Maroof - Hyderabad


"What a service! delivered on time. CPU fan is working great. Thanks Guys. but a little but pricey than local market."
Arsalan Ahmad Khan - Peshawar


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SAQIB MAJEED - HEAVY ELECTRICAL COMPLEX , HAT


"Product is Working Great.Great Service."
Huzefa Badri - Karachi


"I ordered a keyboard of sony sve15 it was good but previous keybord have lights in keys. But this one didnt have lights in keys.sometimes i am not in my home so i did my work on laptop at night but the keys aur sightless now."
Muhammad subbyal khan - Karachi. H no R 275


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Shehzad younis - Personal


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Mohsin Zia Malik - Experts


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Moazzam khalid - Sialkot


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Muhammad Amir Ghafoor - Rahim Yar Khan


"The shipment was as described however it was not delivered as promised. I had to go to bus station to pick it up which was also late."
Wajahat - D.I.Khan


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Akhtar - FSD


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Mrshafaq - Brainedgeconcepts.com


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Syed kamran - Mandi bahaudin


"I have used the service first time and surprised on so fast delivery. I received my product next day before noon after placing the order. However, I am shy about the price of keyboard as compare to quality. Overall, dealing was best, delivery time was minimum possible. "Shabash" to all concerned people."
Khalid Pervez - Wah Cantt


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Shafait Hussain -


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Jazib Javed - Gujranwala


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Dr Usman - Mansehra


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waqas - khanpur


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bilal munsif - abbottabad


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malak shoaib - kohat. kpk


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Waqas Zahoor -


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Dr. Umar - Mianwali


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Aamer Khawaja - Karachi


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Sajid - Pattoki


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Ahsan Jamal - Chakwal


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Dr. Zulqurnain Ali - Islamabad


"Service is quick but the battery discharges charge rapidly that's why"
Muhammad Safdar - Swabi


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ZUBAIR HALEEM - Gujranwala


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Ali - Lahore


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Ali Hassan - Quetta


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khurram.badar.alam - Islamabad


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Shujauddin - Karachi


"Thier service was good."
Ahsan - Multan


"Panel I recieved was good but it was not orignal"
Devdat kumar - Islamabad


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Javaid - Sargodha


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Shahzeb Naeem - Chenab Nagar


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Asif - Islamabad


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IQBAL JAWED - Sukkur, Sindh


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Rizwana Habib - multan


"good service"
tariq mehmood - haripur


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Khudadad Khokhar - Quetta


"I bought battery and charger via online. I received parcel next day. Still products are good in working. Highly recommended. Thank you"
Muhammad Zeeshan Nazar - Layyah


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Nadeem Ahmed - Korangi


"The order was satisfactory but its cost was little high as compared to the market . And it dont seems like an orginal Otherwise it is good."
My Info -


"Best product"
Muhammad Haseeb Akram - Lahore


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IMRAN SARWAR -


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Muhammad Usman - Attock


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Nasir Mehmood - Lahore


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Abdul Rehman - Gujranwala


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Ahmed Kamal - Faisalabad


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aimen - karachi


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Ali Arsalan - Attock


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Muhammad Asif Rafiq - Faisalabad


"Excellent service"
Muzaffar Hussain - Pattoki


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ISHTIAQ AHMEX - KOTLI AZAD KASHMIR


"Excellent range of products, accessories and laptop parts. On-time delivery and very quick response on placement of orders. Nice experience shopping with Alazizonline"
Muhammad Ishtiaq - Hyderabad


"Thnx.i recieved my order."
matee ur rehman - talagang


"This is my 2nd order via alaziz online.Product & shipment is very good.i like to more shopping in future via alaziz online......"
Atif Altaf - TOBA TEK SINGH


"It was good experience with online shopping. Thanks."
Abid Munawar - Peshawar


"i got dell 630 latitude from your shop.it was my first online experience and got my laptop at home without any effort.Your technical staff is quite competent and very responsive.Your customer service and dedication to your customers is superb. So many shops now have poor customer service, it is great to find a company that cares and does the right thing.Thanks once again. I am impressed not only with the rapid response but with the quality of the Laptop."
Attique ur Rehman - Peshawer


"Excellent experience and customer service. Highly recommended"
Farhan - Lahore


"Your accessories are no doubt having good quality & services as well but the thing which does matter to us(Customers) is Price...Your prices are little bit high comparatively...Your need to be improve in that matter also.Thanks"
Naeem Chaudhary - Lahore- Punjab


"Salam, I have received my order in prime condition. Have installed the accessories in my laptop. Al-humdullah works fine. Thank you very much for the trust worthy, responsive, responsible and passionate business transaction.👍 Wishing for your success in future. 😏 Your happy customer; Samar Khan. 😊"
SamarKhan - Peshawar


"Thanks Got my order in excellent condition"
Saud Shah - Hyderabad


"i am fully satisfied with product, order and delivery processes.Great service ..fast delivery ...its my second experience...but i m happy ...using this product its work good.."
Sameea Naveed - Rahim yar khan


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Abdul Rehman - Rawalpindi


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Syed Majid Nizami - Wah Cantt


"Nice Product I Use this Fan for HP Folio 9470m its fan working fine without any noise 100% Good Product."
Muhammad Aziz - DouxWebTech


"Great experience always 👍 ordered a keyboard for my laptop, these guys provide great end to end support and sent the keyboard quickly."
M Aswad Mehtab - Burewala


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Nasir Mehmood - Lahore


"Thank You for the shipment , i got it , installed it and found satisfactory , and regards."
Kashif Asrar - Chakwal


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Moazzam Khalid - Sialkot


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zumran khilji -


"Good service . quick and Reliable"
syed faraz - karachi


"Great delivery progress by TCS. Product is all over good. Price is little bit extra as compared to market due to dilvery charges maybe. Overall it was a great experience shopping with Al-Aziz. Great customer service representative Shafiq Bhai. Very Satisfied."
Amjad Ashraf - Kasur


"product are very good but little expensive"
muhammad ilyas - sawabi


"Delivery method is great and quick plus good customer service but the quality of product it self is not great, i needed a replacement keyboard for laptop ,it will do for now but I'll have to find another coz the build quality of the keyboard is ....crappy kinda cheap plastic."
Bilal Ahmad -


"Al Aziz online is providing best service in whole pakistan,I Loved Your Service,I Ordered An Battery They Delivered Me In Just Two Days,Jazakallah"
Ali Hassan - Multan


"The order was satisfactory but its cost was little high as compared to the market."
Muhammad Arslan -


"Excellent services provided by the seller. I bought dell Inspiron 1525 keyboard in black. Replaced it & it is working excellent with a total new look & feel."
Junaid Faiz - Dha 1 Islamabad


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Hamz - No


"1. Excellent service. 2. Prompt delivery. 3. Excellent follow-through. 4. Safe and protective packaging. 5. Product in full working order."
Shahzad Hasan - Karachi


"Product is received in good condition and working satisfactorily. However, Courior Service is very lazy to deliver the product. The item dispatched from Lahore on 8 Apr and reach at Rawalpindi on 9th April but delivered to me on 11 apr after complaining to the Company."
Farid Anjum - Rawalpindi


"Excellent 👍👍 working"
Muhammad shan - Lahore


"Good experience 👍"
Abdulllah Naseer - Bahawalnagar


"Very Good Thumbs Up! I recently ordered 4GB DDR3 RAM for my Laptop. I placed my order on 3rd of August and surprisingly received my order on 5th of August. The parcel was properly and securely packed. The product was same as advertised. I immediately installed the RAM and by the grace of ALLAH its working perfectly. I am fully satisfied with the quality of the product and the service provided by Alaziz Online. I will surely shop from them again. I highly recommend Alaziz Online."
Dr. Shakeel ur Rehman - Wah Cantt


"I have received my parcel today and the desired product is in a good shape and the performance is good as well. I would like to mark excellent about the product and also for the alazizonline representatives."
Tabish Ur Rehman k Khattak - Islamabad


"This is my first experience with AALP, your service is good and product is also OK."
ghufran - karachi


"Bought a dell insipron n5110 charger at a very reasonable price! Excellent experience"
Shozeb - Rawalpindi


"Best serives in the pakistan"
M Shameel Beg - islamabad(CAA PAKISTAN)


"Very satisfied with product and very fast delivery. Keep it up!"
Hira Shahzadi - Faisalabad


"Bought lenevo idepad laptop battery, quite satisfied till now as the battery working fine as expected. Will highly recommend to everyone to buy products from this online shop. Price could be a bit higher than other online shops but their products seems to be good in quality and genuine therefore 5 stars!"
Ahmed Waqas - Karachi


"I had a great experience with Al Aziz online. It was my first shopping and they were really reliable, fast and supportive. I will be happy to shop again.""
Muhammad Ayoub - Panjgoor


"I ordered a cpanel for Dell Latitude E6400. The order was shipped promptly. I was happy to see that it was packed properly and arrived in good condition. I have installed it in my laptop and it is working fine."
Muhammad Saqib Ilyas - Mianwali


"Very supportive guys and quick service. Thank you guys!!!"
Jazib Javed - Gujranwala


"Just ordered a Battery last Friday and was so surprised to have the same delivered the very next day. This was my first time doing online shopping and first time doing so with Alaziz Online. I get an E-mail informing of the delivery and request for feed back but did not do it till I checked the Battery. I also received a call on the same. I am writing this feed back only after I have checked the battery and it is giving me a very good time so far. Good work to all at Alaziz Online."
Shareef Shaikh - Islamabad


"Received the order parts without bothering and fast delivery. Thanks"
Furqan - Swabi


"very good people and with best products with good result.i can trust on them.i also invite the people to purchase frol al aziz online with trust."
saif moon - chishtian


"thankyou. good service"
M Sadiq -


"Great service, keeps in touch until the product is delivered, flexible with requests, and most of all, reliable. Got my order with requested items as I expected. Thank You :)"
Bilal Ahmad - Karachi


"i bought hinges and display cabel of dv6 ... im satisfied totally .. i prefer this site to buy other products :)"
zain - rawalpindi


"The laptop hinges fitted perfectly no issues...."
Aamir M. Khan - Karachi


""I had a great experience with Al Azizonline .Main ney Laptop battery buy ki, joki k mjy 3din my milk. I like this service. This was my first online shopping. Thank alazizonline.comcom"
syed usman - swabi kpk


"Good experience. Thanks!"
Zaigham - Faisalabad


"Recently I purchased dell laptop battery from alazizonline and I'm completely satisfied with the packing, product, and delivery service. Therefore, I highly suggest alazizonline for the online shopping over other online stores."
Dr. Asif Ameen -


"Main ney Laptop battery buy ki, Alaziz ki bahut he quick service hay, buy kerney k 2sre den he muje matloba item mil gia, aur yeh bahut he nice hain. So thanks Alaziz."
Muhammad Ilyas - Jauharabad (Khushab)


"Order received in a timely manner. The condition was excellent and the packaging was excellent, too."
Muhammad Saqib Ilyas - Namal College, Mianwali


"THANX, your service is very gud, now v r your regular customer, this was our 2nd purchase from you"
M.Mohsin - Sadiqabad


"i am a happy customer of your company. why not add some mobile parts too, like batteries, we are facing problems in finding good quality Mobile phone batteries. you are in hafeez center, it is easy to get connect with good supplier of Mobile Parts and accessories. Thanks"
M Naveed -


"Its a nice experience to buy products from al aziz.. cash on delivery is prompt"
Tahir Cheema - lahore


"good service."
waleed ahsan - shorkot


"Excellent..."
Ghulam Mohammad - Ghotki, Sindh


"I ordered Dell Inspiron N4050 A & B Panels online and received my order within 24 hours. I am completely satistfied with product packing, qulality and purchase process. I recommend buying from Alaziz Online."
Muhammad Aleem Bashir - Burewala


"Products are too expensive, But satisfied"
Khizar Dawood - Haroonabad


"Dell Inspiron N5010 9 Cell Battery."
hafiz kakar - Quetta


"Delivered exactly after 1 day. That is really impressive service. Product is fine. The cells of the battery should be Taiwan made, as China made cells have less lifetime."
Hashim -


"I am absolutely delighted with the service, got a wrong battery at the first time but Mr.Faisal coordinated very well and replaced my battery in no time. The best thing is availability on phone and response. I will Inshallah continue shopping from Al Aziz online in future. regards Farooq"
Syed Farooq Hussain - Islamabad


"I have used the service first time. I am completely satisfied with the product, price & delivery. It was a great experience. I will use this service again and again. Thanks Al Aziz Online team."
Anjum Bashir - Karachi


"Good experience 🙂"
Shahzaib Bashir - Sb


"Excellant service.delivery well in time.Product received as described.Thanks a lot Alazizonline.com"
ISHTIAQ AHMED - KOTLI AZAD KASHMIR


"This was my first experience with alazizonline and I'm very satisfied. Product was fine, and support from the customer's service is excellent. I got my parcel within 24 hrs."
qaiser - Islamabad


"Your service is very satisfactory.....infact extraordinary.. You take care of your customers...one thing I would like to mention that your prices are little bit more...."
Nouman Mehmood - Haripur


"Good service satisfied with the product!!! I will order next time as well"
Sardar Farrukh - islamabad


"Product was as described and delivery was fast. I would like to shop more!!!"
Imran Ilyas - Wazirabad


"I Got my order in time. I am happy to purchase items from Al-Aziz Online. Really Good and qucik service."
Javed Hajana - Dera Ghazi Khan


"Product quality is Good"
Khadim Hussain - kahuta


"The product was totally genuine the condition was totally new. Iam very happy with service and product provided to me. I will recommend it to my friends and others thanks."
Sarosh Ahmad - Peshawar


"I had a great experience with Al Aziz online. It was my first shopping and they were really reliable, fast and supportive. I will be happy to shop again."
Sher Shah - Gilgit


"Services are satisfactory."
Kashif Mahmood - Islamabad


"Good service.honest man"
Aslam Khan - Shop


"Good And Excellent Service Thanks"
Muhammad Naveed - Sadiq Abad


"i like your services.but sir your cost is high as compare to local market."
shahbaz ul haq - chishtian