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Payments & Shipping Policy

 

(Updated On: 12th Jan 2015)

Product Stock & Price Information

Stock and price information on our website is updated daily bases from our inventory and order processing system. All prices listed on our website are GST-inclusive. BY ORDER products are not kept in stock. We recommend contacting us prior to placing an order if you are placing an order for a product that has a low quantity in stock or the quantity you require is more than 5 item.  

Order Placement & Acceptance

All order must be placed with us, must be placed via the Alazizonline.com website. All orders placed through our website are subject to our acceptance and we reserve the right to decline any order prior to issuing an invoice. Any product listing on the Alazizonline.com website is not an offer to sell, and no order shall bind the company unless accepted by it. Unless otherwise agreed in writing, all orders are subject to acceptance by Alazizonline.com. A full refund will be issued for any declined orders where a payment for the order has been made by the customer.  

Order Payment

Payment for the full amount of the order must be received before the order will be processed by us. Payment for the order can be made by any of the following methods:

  • Standard Chartered Back – Online Bank Transfer
  • EasyPaisa, Omni Account – Online Transfer
  • Cash On Delivery - For Total Order amount 10,000Rs or less

Order Fulfilment & Shipping

  • We use TCS, Leopard, Pakistan Post and BlueEx as our official courier partner for shipping throughout Pakistan. But shipments are not bound to these courier services only. At times we may use other service providers as well. 
  • Unless the Free Shipping Promotion is active, shipping charges apply to all orders.
  • Depending on the location of delivery, shipping time generally varies from 2 to 7 working days (Monday to Friday only, while Saturday and Sunday are considered non-working days).
  • Shipping Costs are calculated based on the weight and volume of the goods, number of shipments and the delivery location and is determined at the time of order placement.
  • We may be able to consolidate shipping for orders with multiple items. We will only do so if the shipping address and purchase date is same for multiple orders.
  • We only ship to physical addresses, where a person is available to sign for delivery. (To avoid delays and possible second delivery charges, we strongly recommend that you provide an attended business address (such as a work address), where someone you trust will be available to receive and sign for the delivery during normal business hours.).
  • Shipping and dispatch times on our website are indicative only.
  • Orders for in-stock products are processed within 2 business day of receipt of payment.
  • Orders for in-stock products where the quantity ordered is larger than the quantity available may be shipped in a single or multiple shipments depending on the outstanding quantity. Please let us know your preference the Order Comments at the time of placing the order.
  • Orders for out of stock products will be shipped once the product is received into stock. You should check your orders status history on our website for any changes.
  • Orders for products marked as BY ORDER will be shipped once the product is ordered and received into stock. BY ORDER products will generally take approximately 2-6 weeks to arrive into stock. Please contact us for details.
  • Out-of-stock products will be placed on backorder.
  • Orders with multiple shipments will most likely result in shipments arriving at different times. Please check the number of shipments for your order during the checkout process.
  • You should check your orders status history on our website to stay up-to-date with your order progress.

Order Cancellation

You can cancel your order or part there of before you accept delivery. If we incur any fees or charges (e.g. courier fees, restocking fees, etc) these will be passed on to you and deducted from the refund. The refund will be issued once we have confirmed the delivery has been stocked and we have been advised of any fees that will be charged by third parties (This may take up to 2 weeks). 

Your order will be considered cancelled if we don't receive your payment (through Bank Transfer or EasyPaisa) within 3 calendar days from the date of order submission. 

Order Tracking

Orders can be tracked via the My Account page on our website. 

Where possible we will insert courier consignment note numbers Or the Tracking number over email as well.  

Loss and Damage

It is the customer's responsibility to ensure that the customer or their authorized representative inspects the delivery to ensure the delivery has been made in full (as per the accompanying Delivery Note) and has not sustained any transit damage.

  • When the customer or the authorized representative signs a Delivery Receipts they are confirming that the consignment has been delivered in full and is in good condition (i.e. no visible physical damage).
  • If a shipment arrives with a damaged carton or item, the delivery should be rejected and Delivery Receipt not signed or the Delivery Receipt must have the damage noted on it, any carton identifier available, signature, name and date as above.
  • No returns for goods without the above information on the Delivery Receipt will be accepted, as these items cannot be claimed against insurance.

Fraud Prevention

For certain orders (i.e. based on fraud risk as determined by our automated fraud risk assessment procedures), we will undertake additional steps to ensure the transaction is not fraudulent. These steps may include, but are not limited to:

  • Calling the customer and/or the owner of the order on a land line or mobile number
  • Validating the billing address specified on our website as matching the billing address provided on the phone call
  • Requesting the courier to verify and record the identity of the recipient on delivery

Additional Fees and Charges

If we incur extra delivery charges as a result of your action or inaction, these may be passed on to you at our discretion. An example of such charges are second delivery charges by couriers as a result of you or someone who can receive the goods not being in attendance at your nominated delivery address when you have specified that the address is attended during normal business hours. We may require that all charges are paid before re-delivery is re-attempted.  

Manufacturer Promotions

Manufacturer promotions are offered at the discretion of the manufacturer. This may include cash-back offers, free items, or any other promotion. These promotions are only valid on products that are obtained through our stores. Generally any products purchased from us will be valid for manufacturer cash-backs and other promotions being advertised in Pakistan, provided any other additional criteria are met.  

These promotions are in no way under the direct or indirect control of Alazizonline.com. Manufacturers will place set time frames in which these promotions are current and valid, and we have no ability to extend these times. We may still offer products for sale after the promotion has expired, and the promotion shall not be redeemable.  

Should any more information be required about any given promotion, we are happy to assist with queries where possible, however the manufacturer should be contacted as they will be better equipped to answer queries about their promotions.  

 

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